Rules and Guidelines

Read carefully and contact us if you have any questions.

Learning Plans

All PianoClass learning plans include:

• Individual lessons – live or custom-tailored recordings
• Access to Special Activities
• Follow-up
• Learning material through shared platforms
• An artist-instructor dedicated to your musical development

*Only PianoClass for Kids has pre-recorded lessons, even though it includes personalized feedback through text/audio/video.

Academic Calendar

The PianoClass Academic Calendar (click to visit) allows you to start your lessons at any time and spread breaks and extra activities throughout the year to optimize your musical learning and life experience.

The individual lessons (live or recorded) and the follow-up will happen

• Monday – Friday: between 3:30 am – 5 pm (EST / UTC-5)
• Saturdays: between 4 am – 7 am (EST – UTC-5)

The individual lessons are scheduled at the beginning of your learning plan. You may check them on your Google Calendar and on the link in your shared OneDrive folder.

The Special Activities are also scheduled on Google Calendar and may happen during the whole Saturday.

Punctuality

For your live lessons, call your teacher at the exact time of your lesson, not before.

For your recorded lessons, send the videos and any other relevant material way before the scheduled time for the teacher’s recording.

If you realize there may be a delay, let us know via WhatsApp as soon as possible.

The instructor will way for 10 minuts by default, and they will try to contact you through text. If there is no reply, the lesson will be considered given, and the instructor will no longer be available for the remaining time.

If you notify your instructor about the delay within the first 10min of the lesson time (check if your message was delivered and read in time), they will wait for you and will be available until the end of the scheduled time.

Safety and Privacy

We value your safety and privacy, and therefore we need to be clear about our recording policy:

Individual lessons

You are already authorized to record your lessons, and the instructor may do the same. However, these recordings are yours, and PianoClass may only use these materials after receiving your (or your legal representative’s) written authorization.

Special Activities

The videos recorded in or for the Special Activities are PianoClass’s property. Your participation in these events implies your authorization to use the images and audios on a variety of public media.

Digital Platforms

As the lessons happen through virtual media, PianoClass is not accountable for any issues related to the video call platforms, cloud services, or any other learning apps.

We suggest you have a regular backup of your files on these platforms to avoid losing any material.

Missing Lessons and Technical Problems

As soon as you realized there is a technical problem during your lesson, students and instructors must check their internet connection and the device used for the lesson (computer/tablet/smartphone) to find the cause of the problem and move on to one of the alternative options to continue the lesson.

Instructor

In case the instructor has technical problems during the lesson or needs to miss the lesson, you may choose between:

• transferring your lesson or the remaining time of the lesson to another day/time that would work for you
• having the lesson with another PianoClass instructor
• having the remaining time of lesson as a recorded lesson
• receiving a recorded lesson from our library – which will be relevant to your repertoire

Student – technical problems

If you face technical problems during your lesson, the instructor will guide you to the best of their knowledge and means to solve the issue and make the best use of your lesson’s time.

If it is impossible to proceed, the instructor will provide you with practice guidance, and the lesson will be considered given.
The instructor may also record the remainder of your lesson if you have sent videos from your practice (annual plan only) or have presented enough material before the technical problem occurs.

Student – absence

If you realize you will miss a lesson, follow the instructions in the description of your lesson on Google Calendar:

Annual Plan with Zero Absence Program:

• at least 12 hours in advance, look for availability and schedule a make-up lesson before or up to 10 days after your absence.

OR

• at least 10min after the beginning of your lesson, notify your instructor and send videos from your last practices to receive a recorded lesson with complete guidance to continue learning.

OR

• at least 10min after the beginning of your lesson, notify your instructor and send a short description about your practice since your last lesson to receive pertinent material with guidance to continue your learning.

6-month Plan:

• at least 24 hours in advance, look for availability and schedule a make-up lesson before or up to 7 days after your absence.

OR

• at least 7 days in advance, ask to change your live lesson into a recorded lesson and send your last practices in time to record your lesson at your regular time.

3-month Plan:

• at least 7 days in advance, look for availability and schedule a make-up lesson before or up to 5 days after your absence.
• at least 15 days in advance, ask to change your live lesson into a recorded lesson and send your last practices in time to record your lesson at your regular time.

Single Lessons:

• look for availability and schedule a make-up lesson before your absence.
• by 12 hours in advance, ask to change your live lesson into a recorded lesson and send your last practices in time to record your lesson at your regular time.

 
Rescheduled lessons cannot be rescheduled again, and only the holder of the original lesson may attend the rescheduled lesson.

If you can’t attend a rescheduled lesson, you may watch one of our Special Activities recordings, videos from old lessons, or use the Follow-up to continue your practice and clarify any questions that may come up until your next lesson.

Long Vacations or permanent change in your schedule:

Talk to your instructor as soon as possible if you need to be away for more than 2 weeks or have a permanent change in your schedule.

Purchase and Cancellation

Purchase

A new plan may be purchased at any time

• The payment happens via PayPal or bank transfer (in Portugal) before the beginning of the lessons
• We offer Learning Plans with 3, 6, or 12 months to enjoy all the learning opportunities offered by PianoClass
• Individual Lessons are scheduled considering your calendar and vacation time
• Single Lessons may happen live or recorded
• Special Activities are available as single purchases with 1-month access.

The Annual Plan includes the Zero Absence Program.

Cancellation

You may cancel the 6-month and Annual Plans at any time with a written request.
We will consider all the lessons and Special Activities offered by the cancellation date, attended or not, as single lessons and activities.
If the total amount is:

1. less than the total of the purchased Plan and more than the amount already paid, the difference must be paid to PianoClass through the monthly payments already scheduled until we reach the new total.
2. less than what you already paid for the Plan, PianoClass will pay you the difference by 30 days after the cancelation’s written notification and will suspend any future installments.
3. more than the entire Plan value, there will be no extra charges. Your learning plan will remain active and all the lessons and Special Activities will still be available to you.

The 3-month Plan and single lessons/activities can’t be canceled.